ACCOUNT & DATA DELETION
Delete your KapuHub account
This page applies to KapuHub Customer, KapuHub Vendor, and KapuHub Delivery accounts provided by Kitano Technology.
Request deletion by email
You can request deletion without installing or signing in to the app.
- Email info@kapuhub.com from the email address connected to your account.
- Use the subject KapuHub account deletion request and include your registered phone number or email address. Tell us which KapuHub app you use.
- We may ask you to verify that you own the account before deleting it.
Do not include your password or a one-time verification code in your request.
Email a deletion requestIf the button does not open your email app, send your request to info@kapuhub.com from your inbox.
Delete your account in the app
- Open the KapuHub app and sign in.
- Open Profile or Account settings.
- Select Delete Account.
- Review the notice and confirm deletion.
What will be deleted
- Your profile and account identifiers
- Saved addresses and preferences
- Authentication tokens and uploaded profile information
- User content where deletion is permitted by law
Data we may retain
Order, transaction, payment, tax, accounting, fraud-prevention, and security records may be retained for up to 7 years where required for legal, regulatory, or legitimate security purposes. Residual copies in operational backups are removed through our normal backup cycle within 90 days. Retained data is restricted and is not used to keep your account active.
Processing time
We will process a verified deletion request within 30 days. We will contact you if applicable law requires more time.
Page updated: 1 October 2026. Retention and processing terms remain those published on 17 July 2026.