Delete your KapuHub account

This page applies to KapuHub Customer, KapuHub Delivery, and KapuHub Vendor accounts.

Delete your account in the app

1. Open the KapuHub app and sign in.
2. Open Profile or Account settings.
3. Select Delete Account.
4. Review the notice and confirm deletion.

Request deletion by email

If you cannot access the app, email info@kapuhub.com from the email address connected to your account. Use the subject “KapuHub account deletion request” and include your registered phone number or email address. We may ask you to verify that you own the account.

What will be deleted

• Your profile and account identifiers
• Saved addresses and preferences
• Authentication tokens and uploaded profile information
• User content where deletion is permitted by law

Data we may retain

Order, transaction, payment, tax, accounting, fraud-prevention, and security records may be retained for up to 7 years where required for legal, regulatory, or legitimate security purposes. Residual copies in operational backups are removed through our normal backup cycle within 90 days. Retained data is restricted and is not used to keep your account active.

Processing time

We will process a verified deletion request within 30 days. We will contact you if applicable law requires more time.

Last updated: 17 July 2026